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How bonus99myr Handles Your Personal Information

Your account data — including the details you submit when you join, the payment methods you use such as Touch 'n Go eWallet, Boost, and GrabPay, and your activity on our platform — is handled under a clear, documented privacy framework.

Data collected only for account and service purposesTouch 'n Go eWallet, Boost, GrabPay transaction data stays privateYou can request access or deletion at any timeNo data sold to third-party advertisersPolicy applies to all Malaysia accounts

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold on your account, ask us to correct something, or submit a deletion request, our support team handles all privacy-related queries through the channels below. We aim to respond to data requests within the timeframe required under applicable rules — submit your request with your registered account details so we can verify your identity before processing it.

Team online

Live Chat

Start a live chat session from any page on the site. Identify yourself as submitting a privacy request so the agent routes it to the right team straight away.

Email Support

Send your data access or deletion request by email. Include your registered account email and the specific action you want us to take so we can process it without delays.

Account Help Section

Log into your account and navigate to the Help section. From there you can submit a formal data request form that is automatically flagged for the privacy team.

What We Collect and Why It Matters to You

bonus99myr Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, we collect the details you provide directly — your name, contact details, and the payment method you register, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We also record transactional data: deposits, withdrawals, and the

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account activity tied to each session. This information is used for three core purposes: processing your transactions accurately, verifying your account identity in line with the obligations that apply to operators in supported regions, and communicating with you about your account status. We do not use
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your data to build advertising profiles or share it with third parties outside of the service providers who help us run the platform — payment processors, fraud-screening tools, and our customer support infrastructure. Our servers retain session data for the period required by applicable obligations, after
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which it is purged or anonymised. Players in Melaka and across Malaysia are covered under the same data handling framework. Where local law affects how we store or process your data, we apply the more protective standard. If you close your account, we retain only what
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we are required to keep for compliance reasons; the rest is deleted on request. Access to our platform and these protections is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Beyond collecting only what we need, we apply specific technical and procedural controls to keep your information secure at every stage — from the moment you submit your details to the point where data is deleted after your account closes. Here is how those controls work in practice across the four areas that matter most to your account.

Cookies and Session Tracking We use session cookies to keep you logged in and preference cookies to remember your chosen language and payment method. You can clear these through your browser settings at any time without affecting your account data.

Account Security and Verification Every login generates an OTP sent to your registered contact. Account changes — including updating a linked wallet such as Touch 'n Go eWallet or Boost — require re-verification before they take effect, so no change goes through without your confirmation.

Data Retention and Deletion We keep your transactional records for the period required by applicable compliance obligations. Once that period ends, or once you submit a verified deletion request after closing your account, we purge identifying data from our active systems.

Who to Contact for Changes All data correction and erasure requests go through our support team. Submit via live chat or email with your account email address. We verify your identity before making any changes to the data we hold.

Privacy Policy Questions Answered

These are the questions we hear most often from account holders about how their personal data is managed on bonus99myr. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet, Boost, or GrabPay. We also log account activity and transaction records tied to your sessions for verification and compliance purposes.

Yes. Submit a data access request through live chat or email with your registered account email. We verify your identity first, then send you a summary of the personal data we currently hold, within the timeframe local rules require.

We share data only with the service providers needed to operate your account — payment processors for your Touch 'n Go eWallet or DuitNow transactions, fraud-screening tools, and our support infrastructure. We do not sell data to advertisers.

We retain transactional records for the period required by applicable compliance obligations. Data beyond that retention window — or data you specifically request deleted after account closure — is purged or anonymised from our active systems.

Contact us via live chat or email, providing your registered account email and the specific change you need. We confirm your identity before processing any correction or deletion, so include enough detail to verify your account quickly.

We use session cookies for login continuity and preference cookies for settings like your saved payment method. You can remove these through your browser settings at any point; doing so does not delete the data stored on your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bonus99myr Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Section

How We Protect and Manage Your Account Data

Privacy Policy Questions Answered

01 What personal information does bonus99myr collect when I open an account?

02 Can I request a copy of the data you hold on my account?

03 Does bonus99myr share my data with third parties?

04 How long does bonus99myr keep my account data after I close my account?

05 How do I request a correction or deletion of my personal data?

06 Are cookies used on the bonus99myr site, and how do I control them?

Privacy Policy

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