Reference

Terms Conditions That Govern Your bonus99myr Account

Before you explore the lobby or move funds through Touch 'n Go eWallet, Boost, or GrabPay, these Terms & Conditions set out what we expect from you and what you can expect from us.

Applies to all account activityCovers deposits via Touch 'n Go eWallet, Boost, GrabPaySubject to local law — Malaysia eligible regionsUpdated terms take effect on the date published
bonus99myr Terms Conditions That Govern Your bonus99myr Account
REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe your account has been actioned in a way that does not match what is written here, reach out through the channels below. We handle terms-related queries separately from general account help so they get the right attention.

Live Chat Start a live chat session from any page on bonus99myr. Terms & Conditions disputes and account-access queries are handled directly in chat during our operating hours.
Email Support Send a written query to our support address for detailed terms questions. Include your registered account ID so we can pull up the correct account record and respond accurately.
In-Account Messaging Log in and use the messaging section inside your account dashboard to raise a terms-related concern. This creates a timestamped record of your query and our response.
HOW WE OPERATE

Account Security, Data and Your Rights Under These Terms

We built our account and data practices around the expectation that you will transact frequently through mobile wallets. Here is how we handle the obligations these Terms & Conditions create on our side.

Account Security Your account is protected by one-time password verification on login and on withdrawal requests. We never store your full Touch 'n Go eWallet or Boost credentials — only a tokenised reference is held.
Data Retention Transaction records, including GrabPay and FPX activity, are retained for the period required by the terms agreed at account registration. You may request a summary of your own transaction data through in-account messaging.
Cookie and Session Policy We use session cookies to keep you logged in across the sportsbook and live casino sections. No cookie stores payment credentials. You can clear session cookies at any time through your mobile browser without affecting your account balance.
Requesting Changes or Corrections To request a correction to your registered account details — name, linked wallet number, or email — contact live chat or email support with proof of identity. We action verified correction requests within the timeframe stated in our response.

Common Questions About Our Terms & Conditions

These are the questions we receive most often about how our Terms & Conditions work in practice. Each answer reflects the current version of the terms as published on this page.

Yes. Whether you deposit via Touch 'n Go eWallet, Boost, or GrabPay, the same account terms apply. Payment providers may also impose their own rules on top of ours.

We may suspend or close your account, depending on the nature of the breach. Any wallet balance held at the time will be handled according to the procedure set out in the terms.

Yes. Contact us through in-account messaging or email support with your account ID. We will send you the version that was active when your account was opened.

We publish the updated version on this page with the effective date clearly shown. Continuing to use the account after that date means you accept the revised terms.

No. One set of Terms & Conditions covers your entire account — sportsbook wagers, Live Baccarat sessions, slot activity and all wallet transfers are governed by the same document.

Raise it through live chat or in-account messaging immediately. Include the date, the transaction or action in question, and your account ID so we can investigate accurately.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.